Frequently Asked Questions

Do you have a timetable available?

Our lessons run Monday-Sunday, depending on the age and level. Unfortunately we do not provide a timetable for every class due to the continuous and flexible nature of our program. Feel free to contact our friendly Swim School administration team if you would like to know when particular classes are running. Please click here for further information on classes.

Do you do make-up lessons?

We do not offer make-up lessons but the great news is we do offer complimentary practice passes for ANY missed lessons. These are able to be used for general entry to use any of the pool facilities and can be claimed at the Swim School reception once you have missed a lesson. For more information on complimentary practice passes please click here.

Can I cancel at any time?  

Yes, you can cancel at any time! All you need to do is submit a cancellation of direct debit form, at least 48 hours prior to your next scheduled direct debit payment. Please note that unfortunately if you miss this cut off period, you may have up to four more lessons before ending your time with us as payments are made four weeks in advance.

Can I pay cash for lessons?

Unfortunately we do not have an option for cash payments. Our direct debit system is set up for payments every four weeks from either credit card or cheque/savings accounts. For more information on Swim School fees please click here.

How will I know when my child is ready to move up?

When students are ready to move classes, the teacher will advise the parent/guardian of the new level and then direct you to the friendly Swim School reception where you can move to the next available level.

Do you run by school terms?

The exciting news is we no longer run a term by term program! We are a continuous program, and classes are offered from the start of February to mid-December without breaking for any school holidays. Research has shown that this type of perpetual program is fundamental in effectively teaching students. For more information on the Swim School please click here.

Are you running an intensive holiday program?

At this stage we are not currently running any holiday programs.

What if the class I want is unavailable?

If the class that you want is unavailable, a Swim School team member will contact you to discuss alternative options such as offering you another day/time or waitlisting you for a position in your preferred class.

Can we swim before and after lessons?

Yes, absolutely! We happily welcome all our students to swim and practice their skills before and/or after their lessons. Your fees include entrance to the the Centre on the day of the lesson and swimming before and after lessons. Please be aware that if the student is under 5 then a parent/guardian must accompany and stay within arms length of the children when leisure swimming. 

Can parent/guardians/siblings swim during the child's lesson?

Yes, great news, parents, accompanying guardians and siblings can swim during their child/ren's lessons. We have public lap lanes available at all times and also leisure areas. Please see pool signage for public access. Each child student enrolment entitles one free swimming adults. All other adults will need to pay applicable entry fees. Please click here for Beatty Park's entry prices.